Claudette Jones
About Claudette Jones
Claudette Jones is a Workflow Coordinator at HSBC Global Banking and Markets in London, with over 20 years of experience in various sectors including equity research and corporate banking. She has a background in desktop publishing and event management, and is passionate about transforming homes into luxury spaces on a budget.
Current Role at HSBC
Claudette Jones has been working as a Workflow Coordinator at HSBC Global Banking and Markets since 2017. In this position, she manages a systematic Global Workflow to ensure efficient handling of client requests and operator management. She is responsible for overseeing operators' attendance and the quality and timeliness of completed work. Claudette acts as the key client point of contact, facilitating effective communication between clients and operators. She also discusses and negotiates deadlines directly with clients and colleagues when necessary, ensuring that all parties are aligned.
Previous Experience at Exane
Before her current role, Claudette Jones worked at Exane as a Desktop Publisher - Presentation Assistant from 2008 to 2017. During her nine years in this role, she was responsible for accurately amending or creating presentations and ensuring they were quality checked. Her work contributed to the visual and informational clarity of presentations, which are essential in the financial sector.
Experience at London Borough of Newham
Claudette served as a Senior Complaints Officer and Property Investor at the London Borough of Newham from 2019 to 2021. In this role, she managed complaints and worked on property investment initiatives. Her experience in this position added to her extensive background in client relations and property management.
Educational Background
Claudette Jones has pursued various educational qualifications to enhance her skills. She studied at Ilford Adult Education College, achieving Level 2 & 3 Diplomas in Desktop Publishing and Digital Imagery from 1997 to 1998. She later studied at Stonebridge, where she completed a Diploma in Wedding & Events Management from 2016 to 2017. Additionally, she is currently studying for a Distinction - Level 3 Diploma in Weddings & Events Management through Online Distance Learning, which she has been pursuing since 2016.
Skills and Expertise
Claudette possesses advanced knowledge of Microsoft Word and PowerPoint, along with intermediate skills in Excel and some Adobe Suite packages. Her extensive experience spans over 20 years in Equity Research, Corporate Banking, and the Private sector within Blue Chip Companies and the Hospitality Industry. This diverse skill set enables her to effectively manage workflows and client communications in her current and previous roles.