Cynthia Pickens
About Cynthia Pickens
Cynthia Pickens is a Principal Product Manager specializing in Digital Account Servicing at Capital One, where she has worked for 30 years. She has over 30 years of experience in digital account servicing and product management, including an 18-year tenure at HSBC in London.
Work at Capital One
Cynthia Pickens holds the position of Principal Product Manager for Digital Account Servicing at Capital One. She has been with the company since 1994, marking a significant tenure of 30 years. In this role, she focuses on enhancing the digital experience for credit card account management. Her contributions are integral to the digital transformation initiatives within Capital One's credit card services, ensuring that customers have efficient and effective access to their account information and services.
Work at HSBC
Cynthia Pickens worked at HSBC for 18 years, serving as Assistant Vice President of Content Management and Execution from 1994 to 2012. During her time in London, Greater London, United Kingdom, she was responsible for overseeing content strategies and execution processes. Her experience at HSBC laid a strong foundation for her career in digital account servicing and product management.
Education and Expertise
Cynthia Pickens has over 30 years of experience in digital account servicing and product management. Her expertise encompasses content execution, strategy, and delivery, particularly for credit card account management websites. This extensive background equips her with the skills necessary to lead digital initiatives and improve user experiences in financial services.
Background
Cynthia Pickens has a diverse professional background that spans over three decades in the financial services industry. She has developed a strong skill set in digital account servicing, focusing on enhancing customer engagement through effective content management. Her career trajectory includes significant roles at both HSBC and Capital One, where she has contributed to the evolution of digital banking services.