Cyril Kwok
About Cyril Kwok
Cyril Kwok serves as the Regional Head of Problem Management and Service Optimization at HSBC, a position he has held since 2018. He earned both his Bachelor's and Master's degrees in Computer Science from The Hong Kong University of Science and Technology.
Work at HSBC
Cyril Kwok has been employed at HSBC since 2007. He currently holds the position of Regional Head of Problem Management and Service Optimization, a role he has occupied since 2018. In this capacity, he is responsible for overseeing the management of problems and optimizing services across the region. Prior to his current role, he served as the Regional Head of Finance IT Production Support for the Asia-Pacific region from 2007 to 2018, where he managed IT support functions related to finance.
Education and Expertise
Cyril Kwok studied at The Hong Kong University of Science and Technology, where he earned a Bachelor of Engineering (BEng) in Computer Science from 1994 to 1997. He furthered his education at the same institution, obtaining a Master of Philosophy (MPhil) in Computer Science from 1997 to 1999. His academic background provides a strong foundation in computer science, which supports his professional roles in IT and service management.
Background
Cyril Kwok has a significant tenure in the financial services sector, particularly within HSBC. His career spans over two decades, during which he has developed expertise in IT production support and service optimization. His roles have involved managing complex IT systems and ensuring efficient service delivery in a high-stakes environment.
Career Progression
Cyril Kwok's career at HSBC reflects a steady progression in responsibility and leadership. He transitioned from the Regional Head of Finance IT Production Support to his current role as Regional Head of Problem Management and Service Optimization. This advancement highlights his ability to adapt and lead in various aspects of IT service management within the organization.