Delia Cristiana Ilie
About Delia Cristiana Ilie
Delia Cristiana Ilie is a Financial Support Specialist at HSBC, with a background in communication and customer service. She has experience in various roles, including event planning and recruitment, and holds a Master's degree in Mass Communication from Coventry University.
Work at HSBC
Delia Cristiana Ilie has been employed at HSBC as a Financial Support Specialist since 2020. In this role, she engages with various business domains to share knowledge on lending products and ensure fair customer outcomes. She has experience in managing crisis situations, providing suitable options for customers facing financial difficulties. Delia demonstrates strong regulatory knowledge, which helps her fulfill obligations related to customer outcomes.
Previous Experience at Nestlé
Delia worked at Nestlé in Bucharest, Romania, in two capacities. She served as an Internal Communication and Event Planner for eight months in 2017, where she likely coordinated internal communications and organized events. Prior to that, she was a Customer Service Intern for two months in 2017, gaining experience in customer service operations.
Education and Expertise
Delia holds a Master's degree in Mass Communication/Media Studies from Coventry University, which she completed from 2017 to 2018. She also earned a Bachelor's degree in Communication and Public Relations from Scoala Nationala de Studii Politice si Administrative (SNSPA) between 2015 and 2018. Additionally, she studied Social Sciences at Colegiul National Mircea cel Batran from 2011 to 2015.
Early Career at UPA Solutions and Romanian Parliament
In 2017, Delia gained early career experience as a Junior Recruiter at UPA Solutions for two months in Bucharest. She also completed a two-month internship as a Communication and PR Intern at the Romanian Parliament in the same year. These roles contributed to her foundational skills in communication and recruitment.
Customer Engagement Skills
Delia possesses skills in asking open and probing questions to effectively understand customer situations. This ability enhances her engagement with clients and supports her role in providing tailored financial solutions.