Delight Soriano
About Delight Soriano
Delight Soriano is a Process Trainer and Enterprise Learning Lead at ADP, with over 11 years of experience in Roseland, New Jersey, and 19 years at HSBC in London. She specializes in human capital management and has a strong background in sales and contact center operations.
Work at HSBC
Delight Soriano has been employed at HSBC as a Process Trainer since 2005. With 19 years of experience in this role, she has developed expertise in enhancing organizational learning and improving client experiences. Her responsibilities include delivering training solutions and managing business relationships within the financial services sector. Soriano's long tenure at HSBC highlights her commitment to professional development and her ability to adapt to the evolving needs of the organization.
Work at ADP
Since 2013, Delight Soriano has served as the Enterprise Learning Lead at ADP in Roseland, New Jersey. Over her 11 years in this position, she has focused on human capital management and organizational learning. Soriano's role involves creating and implementing learning strategies that enhance employee performance and client satisfaction. Her extensive experience in this area contributes to the overall effectiveness of ADP's training initiatives.
Education and Expertise
Delight Soriano studied Media Studies and Communication at San Beda University from 2003 to 2005. Prior to that, she attended the University of Perpetual Help, where she studied Communication from 2001 to 2003. Her educational background supports her extensive experience in human capital management and training. Soriano's academic foundation enhances her ability to deliver effective learning solutions in her professional roles.
Background in Sales and Contact Center Operations
Delight Soriano has a proven track record in sales and contact center operations. She worked at Epixtar as a Sales Executive from 2003 to 2004 and later as a Product Educator from 2004 to 2005. These roles provided her with valuable insights into client interactions and operational efficiencies. Her background in these areas contributes to her effectiveness in improving client satisfaction and managing business relationships.
Skills in Human Capital Management
Delight Soriano possesses strong skills in managing business relationships and delivering learning solutions. Her expertise is particularly relevant in the financial services industry, where she focuses on enhancing client experiences through organizational learning. Soriano's ability to align training initiatives with business objectives is a key aspect of her professional skill set.