Derek Oppong
About Derek Oppong
Derek Oppong is a Network Manager at HSBC in Kettering, England, where he has worked since 2021. He has a background in operational management and customer service, having previously held roles at The Orchard Practice and HSBC.
Work at HSBC
Derek Oppong has been serving as a Network Manager at HSBC since 2021. In this role, he is responsible for the day-to-day operational management of branches within the local market in Kettering, England. His focus is on supporting the running of branches and aligning with HSBC's ambition for online-centered banking. He leads and inspires colleagues to provide excellent customer service while educating customers about the benefits of digital banking.
Previous Experience
Before his current role at HSBC, Derek Oppong worked as a Universal Banker at HSBC from 2016 to 2021. His experience in this position provided him with a strong foundation in customer service and banking operations. Prior to that, he was employed as a Mortgage Administrator at The Orchard Practice from 2012 to 2016, where he gained valuable experience in the mortgage sector.
Education and Expertise
Derek Oppong studied at Westfield CTC, where he achieved A-Level qualifications from 2008 to 2012. This educational background has contributed to his expertise in banking and operational management, equipping him with the necessary skills for his roles in the financial sector.
Leadership and Customer Service
In his current position as Network Manager, Derek Oppong leads and inspires his colleagues to deliver high-quality customer service. He emphasizes the importance of educating customers about the advantages of digital banking, which aligns with HSBC's strategic goals in enhancing customer engagement through technology.