Derek Propetto
About Derek Propetto
Derek Propetto serves as the Head of Proposition at HSBC, where he has worked since 2017. With extensive experience in customer experience and quality assurance, he has implemented strategies to enhance service delivery in small business banking.
Current Role at HSBC
Derek Propetto serves as the Head of Proposition at HSBC, a position he has held since 2017. In this role, he focuses on developing and implementing strategies that enhance customer offerings and improve overall service delivery. His leadership is characterized by a commitment to customer experience and operational excellence, which aligns with HSBC's objectives in the competitive banking sector.
Previous Positions at HSBC
Derek Propetto has held multiple roles at HSBC, contributing to various departments since 2006. His positions include Operations Manager for Collections, Centralized Sales Branch, and Quality Assurance Department. He also served as Global Support Utilities - Contact Centre Lead and Operations Manager for Skills Qualification Training. His extensive experience within the organization spans over a decade, showcasing his adaptability and expertise in operations and customer service.
Education and Certifications
Derek Propetto earned a Bachelor of Arts in Political Science and Government from Concordia University, completing his studies from 2007 to 2010. Additionally, he achieved a Project Management Professional (PMP) certification from the Project Management Institute in 2013. His educational background supports his roles in management and strategy development within the banking industry.
Skills and Expertise
Derek Propetto possesses a strong background in customer experience and quality assurance, which informs his approach to improving business practices. He is fluent in three languages, enabling effective communication in Montreal's multicultural environment. His proficiency in various computer applications and collection tools enhances his operational management capabilities. He employs a blend of autocratic and democratic leadership styles to foster team performance.
Contributions to Customer Experience
In his current role, Derek Propetto has implemented innovative strategies in small business banking that have significantly enhanced the customer service experience at HSBC Fusion. His focus on customer-centric solutions reflects his commitment to improving client satisfaction and operational efficiency within the organization.