Dhanura Ranasinghe
About Dhanura Ranasinghe
Dhanura Ranasinghe is an Operations Executive at HSBC in Sri Lanka, where he has worked since 2021. He holds a degree in International Tourism and Hospitality Management from the University of Northampton and has extensive experience in customer service within the airline industry.
Work at HSBC
Dhanura Ranasinghe has been employed as an Operations Executive at HSBC since 2021. In this role, he has accumulated three years of experience in the banking sector in Sri Lanka. His responsibilities include overseeing operational processes and ensuring efficient service delivery within the organization.
Education and Expertise
Dhanura Ranasinghe studied Hospitality Administration and Management at the University of Northampton from 2019 to 2022, earning a degree in International Tourism and Hospitality Management. Additionally, he completed a certificate in Front Office Operation at the Sri Lanka Institute of Tourism and Hotel Management from 2019 to 2020. He also holds a Diploma in Baking and Pastry Arts from the Prima Baking Training Centre, which he completed in 2020.
Background in Customer Service
Prior to his current role at HSBC, Dhanura Ranasinghe worked in various customer service positions. He served as a Senior Customer Service Executive at SriLankan Airlines from 2016 to 2018, where he received a promotion within six months of joining. He also worked as a Reservations Executive at Mihin Lanka for six months in 2016. His experience includes extensive customer handling within the airline industry.
Professional Experience in Travel and Tourism
Dhanura Ranasinghe has experience working in a reputed travel agency, where he gained expertise in handling tours. His background in both the airline and hospitality sectors has equipped him with skills in customer service and operational management, contributing to his professional development in the travel and tourism industry.
Team Building and Collaboration Skills
During his tenure at SriLankan Airlines, Dhanura Ranasinghe played a key role in team building and collaboration. He supported staff and partnered with higher authorities to enhance operational efficiency and foster a cooperative work environment. His ability to work effectively in teams has been a significant aspect of his career.