Diana Bocu
About Diana Bocu
Diana Bocu is a Global Liaison Manager for Financial Support at HSBC, where she has worked since 2020. She has extensive experience in collections and financial support roles across various institutions, including HSBC and Barclays UK.
Current Role at HSBC
Diana Bocu serves as the Global Liaison Manager for Financial Support at HSBC, a position she has held since 2020. Based in Birmingham, England, she has accumulated four years of experience in this role. Her responsibilities include managing global financial support initiatives and liaising with various departments to enhance operational efficiency.
Previous Experience at HSBC
Diana Bocu has held multiple positions at HSBC prior to her current role. She started as a Collections Associate from 2016 to 2018, followed by a promotion to Collections Manager from 2018 to 2019. She also worked as a Senior Collections Associate for eight months in 2018 and served as a Recovery Strategy Manager from 2019 to 2020. Additionally, she briefly worked as a Financial Support Manager in 2020.
Experience at Barclays UK
Before her tenure at HSBC, Diana worked at Barclays UK as a Senior Agent in Collections & Recoveries from 2015 to 2016. During her time there, she focused on managing collections processes and improving recovery rates.
Educational Background
Diana Bocu studied at The London Institute of Banking & Finance, where she pursued Banking and Financial Support Services from 2016 to 2017, achieving the CeMAP qualification. She also obtained a Certificate in Regulated Complaints Handling in 2018, which she completed in 11 months.
Career Prior to HSBC
Diana has a diverse background in financial services, having worked at Volksbank Romania as Head of Restructuring & Workout from 2014 to 2015 and as Head of Hard Collections from 2011 to 2014. She also served as Regional Coordinator for Non-Performing Debt Recovery at BRD - Groupe Societe Generale from 2008 to 2011.