Dipesh Kalal
About Dipesh Kalal
Dipesh Kalal is a Senior Software Engineer currently employed at HSBC in Pune, Maharashtra, India. He has a background in IT consulting and contact center technologies, with experience in SIP level analysis and platforms such as Avaya and Genesys.
Work at HSBC
Dipesh Kalal has been employed at HSBC as a Senior Software Engineer since 2021. His role involves leveraging his expertise in software engineering to enhance the bank's technological capabilities. Based in Pune, Maharashtra, India, he contributes to various projects that focus on improving operational efficiency within the organization.
Previous Experience at Infosys
Before joining HSBC, Dipesh Kalal worked at Infosys as a Consultant from 2018 to 2021 for three years in Pune, Maharashtra, India. During his tenure, he developed skills in software development and project management, contributing to various client projects and enhancing his technical expertise.
Background in Team Leadership at VIS Networks
Dipesh Kalal served as a Team Lead at VIS Networks from 2017 to 2018 for 11 months in Pune, Maharashtra, India. In this role, he was responsible for guiding a team in delivering technology solutions, which helped him gain valuable leadership experience and insight into team dynamics within the tech industry.
Education and Expertise
Dipesh Kalal earned a Bachelor of Engineering (BE) in Electronics and Communication Engineering from Universal College of Engineering and Technology, where he studied from 2008 to 2012. His educational background provides a strong foundation for his technical skills, particularly in software engineering and systems analysis.
Technical Skills and Specializations
Dipesh Kalal possesses strong skills in SIP level analysis and has experience with technologies such as Audiocodes and Genesys softphone. He has a solid understanding of ITIL processes, especially in incident and change management, which are essential for maintaining operational efficiency in contact centers. His expertise includes troubleshooting and implementing solutions for Avaya and Genesys platforms.