Dips Pancholi
About Dips Pancholi
Dips Pancholi is a Systems Support Officer at HSBC, where he has worked since 2011. He has extensive experience in customer service and systems support, having held various roles within the company since 2006.
Work at HSBC
Dips Pancholi has a significant tenure at HSBC, having worked there since 2006. Initially, he served as a Customer Service Representative from 2006 to 2008 in London, where he gained foundational experience in customer interactions. Following this role, he advanced to the position of Resource Team Leader from 2008 to 2011, overseeing team operations. Since 2011, he has been employed as a Systems Support Officer, where he has been responsible for providing local first-line support for networks, software, and telephony systems. His role includes following escalation guidelines to coordinate with second and third-line response teams for system support issues.
Education and Expertise
Dips Pancholi studied at Loughborough College from 1996 to 1998, where he completed a two-year program. This educational background has contributed to his expertise in systems support and customer service within the banking sector. His academic experience complements his professional roles at HSBC, enabling him to effectively address technical issues and support operational needs.
Background
Dips Pancholi has built a career in the financial services industry, primarily with HSBC in London, Greater London, United Kingdom. His professional journey began in 2006, and he has progressed through various roles, demonstrating a commitment to his career development. His experience spans customer service and technical support, reflecting a diverse skill set that supports his current position.
Achievements
Throughout his career at HSBC, Dips Pancholi has contributed to the efficiency of systems support operations. His role as Systems Support Officer involves critical responsibilities that ensure the smooth functioning of networks and software systems. By providing first-line support and coordinating with specialized teams, he plays a key role in maintaining operational integrity within the organization.