Doni A.
About Doni A.
Doni A. is a Credit Manager with extensive experience in the banking sector, currently employed at HSBC in the Philippines. He has held various positions within HSBC, including Assistant Manager for Operations and Verification Officer, and previously worked at Citigroup Business Process Solutions as a Customer Service Representative.
Work at HSBC
Doni A. has held multiple positions at HSBC, contributing to various operational roles. Starting as a Dispute Specialist in 2010, Doni transitioned to the role of Verification Officer in 2011, where they worked for five years. In 2016, Doni advanced to the position of Assistant Manager for Operations, serving in this capacity until 2022. Currently, Doni is employed as a Credit Manager at HSBC, a position held since 2022.
Previous Experience at Citigroup
Before joining HSBC, Doni A. worked at Citigroup Business Process Solutions Pte. Ltd. as a Customer Service Representative. This role was held for ten months in 2009, based in Makati, National Capital Region, Philippines. This experience provided foundational skills in customer service and operational processes.
Education and Expertise
While specific educational qualifications are not provided, Doni A.'s extensive experience in banking and operations suggests a strong understanding of credit management, dispute resolution, and customer service. The progression through various roles at HSBC highlights expertise in operational management and credit processes.
Background
Doni A. has a professional background in the banking sector, with a focus on operational roles within HSBC and Citigroup. The career trajectory reflects a commitment to developing skills in customer service, dispute resolution, and credit management over more than a decade.