Dushantha Jayawardena
About Dushantha Jayawardena
Dushantha Jayawardena serves as the Assistant Manager of Customer Service and Counter Operations at HSBC in London, where he has worked since 2005. He also holds a position as Agency Manager at Softlogic Life, a role he has maintained since 2018.
Work at HSBC
Dushantha Jayawardena has been employed at HSBC since 2005, serving as the Assistant Manager for Customer Service and Counter Operations. Over the course of 19 years, he has developed expertise in managing customer interactions and overseeing counter operations within the bank's London branch. His role involves ensuring efficient service delivery and maintaining high standards of customer satisfaction.
Current Role at Softlogic Life
In addition to his position at HSBC, Dushantha Jayawardena has been working as an Agency Manager at Softlogic Life since 2018. In this role, he is responsible for managing a team and overseeing agency operations. His experience in customer service and management contributes to his effectiveness in this position.
Education and Expertise
Dushantha Jayawardena completed his Bachelor of Business Administration at London Metropolitan University from 2018 to 2019. Prior to this, he studied at the Institute of Bankers of Sri Lanka from 2005 to 2009, where he gained foundational knowledge in banking and finance. Additionally, he attended Saint Peter's University from 1992 to 2005, further enhancing his educational background.
Background
Dushantha Jayawardena's professional journey spans over two decades, primarily in the banking and insurance sectors. His extensive experience in customer service and management roles has equipped him with a comprehensive understanding of operational processes and client relations.