Eleonora Orozco
About Eleonora Orozco
Eleonora Orozco is a Client Services Manager specializing in Global Liquidity and Cash Management at HSBC Bank Canada, where she has worked since 2014. With over 22 years of experience in the financial industry, she has held various roles across multiple banks, developing solutions for complex issues and ensuring high customer satisfaction.
Current Role at HSBC
Eleonora Orozco serves as the Client Services Manager for Global Liquidity & Cash Management at HSBC Bank Canada. She has held this position since 2014, accumulating ten years of experience in this role. In her capacity, she acts as a single point of contact for multinational clients, managing all service matters related to Global Liquidity and Cash Management. Her focus is on developing innovative solutions for complex issues, which contributes to a high level of customer satisfaction.
Previous Experience in Financial Services
Orozco has over 22 years of experience in the financial industry. She has held various positions across multiple institutions, including Bank of America, Citibank, and Toronto Dominion Bank. Her roles have included AVP Banknote Trader, AVP Sales Analyst, and Implementation Manager, among others. This diverse background has equipped her with expertise in payments and cash management, operations, compliance, and branch management.
Educational Background
Eleonora Orozco studied at Ryerson University, where she earned a Certificate in Business Communication from 2003 to 2007. Prior to that, she obtained a Bachelor's degree in Business from Universidad Intercontinental, completing her studies from 1990 to 1995. This educational foundation supports her extensive career in the financial services sector.
Skills and Expertise
Orozco is known for her ability to empower staff through education and training, sharing her extensive industry knowledge. She is fully bilingual in English and Spanish, which enhances her effectiveness in both Latin and North American markets. Her expertise encompasses relationship management, sales, product development, and client services, particularly within the global, large corporate, commercial, correspondent, and business banking segments.
Career Progression
Orozco's career began in the late 1990s, with roles such as Corporate and Correspondent Banking Specialist at BankBoston and Payments Officer at Toronto Dominion Bank. She transitioned to Bank of America, where she served in various capacities for six years before moving to Citibank and then HSBC. Her career progression reflects a consistent focus on cash management and client services across different financial institutions.