Ellis Dowling
About Ellis Dowling
Ellis Dowling is a Customer Strategy Manager at HSBC, where he has worked since 2021. He has a background in various roles at HSBC and experience in press relations and sales from his time at New Look.
Current Role as Customer Strategy Manager
Ellis Dowling has been serving as a Customer Strategy Manager at HSBC since 2021. In this role, he focuses on developing and implementing strategies to enhance customer experience and engagement. His responsibilities include analyzing customer feedback, identifying trends, and collaborating with various teams to improve service delivery.
Previous Experience at HSBC
Ellis Dowling has extensive experience at HSBC, having held multiple positions since 2014. He worked as a Business Specialist in Manchester from 2014 to 2015, followed by a role as a Relationship Support Associate from 2015 to 2016. After that, he served as a Relationship Manager from 2016 to 2018 in South Manchester, and then as an Onboarding Project Manager from 2018 to 2021. His diverse roles have contributed to his understanding of customer relations and project management.
Internship and Early Career at New Look
Ellis Dowling began his career with an internship at New Look as a Press Relations Intern in 2010, where he gained valuable experience in public relations for one month. Prior to that, he worked as a Sales Assistant at New Look from 2008 to 2013, accumulating five years of retail experience that provided foundational skills in customer service and sales.
Education and Academic Background
Ellis Dowling studied at Lancaster University from 2010 to 2013, where he earned a Bachelor of Applied Science (B.A.Sc.) degree in Business, Management, Marketing, and Related Support Services. Prior to this, he attended Ripley St Thomas Sixth Form from 2008 to 2010, achieving A Levels in Psychology, Information Technology, and Religious Studies. His educational background supports his expertise in customer strategy and management.