Elyes Chihi
About Elyes Chihi
Elyes Chihi is a Cyber Security Analyst currently employed at HSBC in London and has extensive experience in technical support and application management. He has held various roles in notable companies including Microsoft, IBM, and Nokia, and has been active in the field since 2012.
Work at HSBC
Elyes Chihi has been employed at HSBC as a Cyber Security Analyst since 2018. In this role, he is responsible for monitoring and managing cybersecurity threats and vulnerabilities within the organization. His work contributes to the overall security posture of HSBC, ensuring that sensitive information and systems are adequately protected against potential cyber threats. This position is based in London, Greater London, United Kingdom.
Current Role at Agora Publishing Services Ireland Limited
Since 2015, Elyes Chihi has worked at Agora Publishing Services Ireland Limited (apsi) as an Application Support Analyst and International Technical Support Queue Manager. In this capacity, he oversees technical support operations and ensures that application-related issues are addressed efficiently. His role involves coordinating with international teams to provide timely assistance and maintain service quality in Waterford, Waterford, Ireland.
Previous Experience at Microsoft and Other Companies
Elyes Chihi has a diverse background in technical support and cybersecurity. He worked at Microsoft as a Technical Support Analyst for four months in 2013, where he provided assistance to users regarding software issues. He also held positions at Akzonobel as a Process Specialist and Department Manager from 2014 to 2015, and at Nokia Care as a Senior IT Specialist in 2012. His experience includes roles at Apple and Sopra Steria, where he focused on technical support and mainframe systems.
Education and Expertise
Elyes Chihi earned a Master's degree in English from Université Du 7 Novembre À Carthage, where he studied from 2005 to 2008. This educational background has equipped him with strong communication skills, which are essential in his roles in technical support and cybersecurity. His expertise spans various areas, including application support, cybersecurity analysis, and technical troubleshooting.