Emily Brenner
About Emily Brenner
Emily Brenner is a Digital Platform Manager at HSBC, where she has worked since 2016, focusing on enhancing digital consumer behaviors and improving internal processes. She has a background in pharmacy and customer care, along with a Bachelor's degree from St. John Fisher College.
Work at HSBC
Emily Brenner has served as the Digital Platform Manager at HSBC since 2016, accumulating eight years of experience in the Buffalo/Niagara, New York Area. In her role, she collaborates with the Credit Cards and Unsecured Product Teams to support various initiatives aimed at driving digital consumer behaviors. Emily acts as an intermediary among Product Teams, IT, Legal, and compliance, effectively filtering feedback to create epics, user stories, and requirements. She has led significant projects, including the design and implementation of a Library Disclosure to ensure team members have access to up-to-date disclosures during the Cards Rotation. Additionally, she has implemented new fraud tools to enhance and automate the detection of fraudulent customers, improving internal processes and customer protection.
Education and Expertise
Emily Brenner studied at St. John Fisher College, where she earned her Bachelor's degree from 2012 to 2016. During her academic career, she gained foundational knowledge that supports her current role in digital platform management. Her expertise includes proficiency in Adobe Acrobat Pro and Adobe Sign, which she utilized to accelerate the Live Sign project during the Digital Transformation Rotation at HSBC. Emily's educational background and technical skills contribute to her effectiveness in managing digital platforms and implementing innovative solutions.
Background
Before joining HSBC, Emily Brenner worked as a Pharmaceutical Technician at Rite Aid Pharmacy from 2011 to 2016 in the Buffalo/Niagara, New York Area. This role provided her with valuable experience in customer service and operational processes. Additionally, she held an internship at Univera Healthcare in 2014, where she worked in Individual Market Customer Care for two months. Emily also served as an Office Assistant for the Events & Conferencing Center at St. John Fisher College from 2012 to 2013, gaining experience in administrative support.
Achievements
Throughout her career, Emily Brenner has led various initiatives that have contributed to operational improvements at HSBC. She spearheaded the use of Live Sign to comply with the DOL Fiduciary Rule during the Wealth Transformation Rotation. Emily also created procedures for configuring, troubleshooting, and training employees on the use of tablets for HSBC’s retail locations as a Generalist Intern. Her contributions have focused on enhancing internal processes and ensuring compliance with industry regulations.