Emily Russell
About Emily Russell
Emily Russell is a Design Experience Specialist at HSBC, where she has worked since 2021. She has held various roles within the company, including Change and Implementation Training Manager and Design Lead, accumulating over a decade of experience in the banking sector.
Work at HSBC
Emily Russell has held multiple roles at HSBC since joining the organization in 2011. She began her career in the Retail Banking and Wealth Management Graduate Scheme, where she worked for two years. Following this, she served as Sales and Service Manager in the Retail Branch Network for nine months. Emily transitioned to the role of Savings Product Manager in Retail Banking and Wealth Management for one year. She then became the Change and Implementation Training Manager from 2014 to 2017. After that, she worked as Design Lead in UK Learning until 2021. Currently, she is a Design Experience Specialist in the Global Design Unit, a position she has held since 2021.
Education and Expertise
Emily Russell earned a Bachelor's degree in Modern Languages, focusing on French, German, and Spanish, from Newcastle University. She completed her studies from 2005 to 2009. This educational background has contributed to her expertise in communication and design within the banking sector. Her diverse roles at HSBC have allowed her to develop a comprehensive understanding of retail banking, product management, and training implementation.
Background
Emily Russell has a background in both education and practical experience in the banking industry. She started her career at HSBC after completing her degree, progressing through various positions that enhanced her skills in design, management, and training. Her work experience spans over a decade, with a focus on design and customer experience in the financial services sector.
Achievements
Throughout her career at HSBC, Emily Russell has contributed to various projects and initiatives that have shaped customer experience and training processes. Her roles have involved significant responsibilities in managing product offerings and implementing training programs. As a Design Experience Specialist, she continues to influence design strategies within the Global Design Unit.