Emma Butler
About Emma Butler
Emma Butler is a Client Services Supervisor in Transfer Agency at HSBC, with a background in client services and operations from Deutsche Bank and Bank of Ireland. She holds a Bachelor's degree in Business with a focus on Entrepreneurship and has a strong track record in delivering excellent service to clients across various sectors.
Work at HSBC
Emma Butler has been employed at HSBC as a Client Services Supervisor in the Transfer Agency department since 2020. In this role, she is responsible for overseeing client services and ensuring that the needs of clients are met efficiently. Her position requires a strong focus on detail and the ability to work well under pressure, which she has demonstrated throughout her career.
Previous Experience at Deutsche Bank
Prior to her current role at HSBC, Emma Butler worked at Deutsche Bank as a Client Services Executive from 2014 to 2018 in County Dublin, Ireland. During her tenure, she developed skills in client relations and banking operations. She also held the position of Operations Analyst at Deutsche Bank from 2014 to 2017 in Frankfurt, Hessen, Germany, where she further honed her expertise in financial services.
Education and Expertise
Emma Butler studied at Dún Laoghaire Institute of Art, Design and Technology, where she earned a Bachelor of Business in Entrepreneurship (Honors level 8) from 2009 to 2013. Additionally, she attended Dublin College of Further Education (DCFE) from 2007 to 2009, achieving Level 5 and 6 qualifications in Public Relations and Event Management. Her educational background supports her skills in client relations, banking, payments, and sales.
Background in Banking
Emma Butler began her career in banking at Bank of Ireland Corporate and Markets, where she worked as a Case and Payment Administrator from 2013 to 2014 in Dublin. This role provided her with foundational experience in payment processing and client service, which she later built upon in her subsequent positions at Deutsche Bank and HSBC.
Professional Skills
Emma Butler possesses a diverse skill set that includes client relations, banking operations, payments, and implementations. She is known for her ability to meet Service Level Agreements (SLAs) and her quick learning capabilities, viewing new challenges as opportunities for growth. Her high energy levels contribute to her effectiveness in delivering excellent service to both corporate and public sector clients.