Emma Henley
About Emma Henley
Emma Henley is a Senior UX Writer at HSBC in London, England, with a background in digital communications and design. She has previously held roles at Capco and Investis, contributing to her expertise in user experience writing.
Work at HSBC
Emma Henley has been employed at HSBC as a Senior UX Writer since 2020. In this role, she focuses on enhancing user experience through effective writing and communication strategies. Her work contributes to the development of user-centered digital products and services within the organization. Based in London, England, she has been part of various projects aimed at improving customer interactions and engagement.
Previous Experience at Capco
Before joining HSBC, Emma Henley worked at Capco as a Consultant in Digital from 2017 to 2019. During her two-year tenure in Hong Kong, she specialized in digital transformation projects, helping clients enhance their digital capabilities. This experience provided her with insights into the financial services sector and the importance of user experience in digital solutions.
Experience at Investis
Emma served as the Digital Communications Manager at Investis from 2014 to 2017. Over her three years in this position, she was responsible for developing and implementing digital communication strategies. Her role involved managing content across various digital platforms, ensuring alignment with the company's goals and enhancing online presence.
Educational Background
Emma Henley studied at the University of Westminster, where she earned a Bachelor of Arts (B.A.) in Graphic Information Design from 2008 to 2011. This educational background provided her with a foundation in design principles and communication strategies. Additionally, she attended Tauntons College Southampton from 2006 to 2008, furthering her academic pursuits before entering higher education.
Early Career at Signet
Emma began her career at Signet, where she worked as an Ecommerce Assistant for H.Samuel from 2012 to 2013. In this role, she gained practical experience in the ecommerce sector, contributing to online sales initiatives and customer engagement strategies. This position marked the start of her professional journey in digital communications and user experience.