Emma Hesketh
About Emma Hesketh
Emma Hesketh is a Senior Wealth Complaints Manager at HSBC, where she has worked since 2018. She has extensive experience in the finance industry, having held various roles at HSBC and Royal Bank of Scotland over a span of more than 20 years.
Current Role as Senior Wealth Complaints Manager
Emma Hesketh has been serving as a Senior Wealth Complaints Manager at HSBC since 2018. In this role, she oversees the management of complaints related to wealth services, ensuring that customer issues are addressed effectively and efficiently. Her extensive experience in the finance sector contributes to her ability to handle complex complaints and provide solutions that align with regulatory standards.
Previous Experience at HSBC
Emma Hesketh worked at HSBC for a total of four years in various roles. She began as a Wealth Complaints Officer from 2014 to 2016, where she gained foundational experience in managing customer complaints. She then advanced to the position of Wealth Complaints Manager from 2016 to 2018 in Southampton, United Kingdom, further developing her skills in complaint resolution and customer service.
Experience at Royal Bank of Scotland
Prior to her tenure at HSBC, Emma Hesketh worked at the Royal Bank of Scotland for a total of 13 years. She started as a Customer Service Officer from 2001 to 2008, where she focused on customer interactions and service quality. She then transitioned to a Quality Assurance Associate role from 2008 to 2014, where she ensured compliance with service standards and improved operational processes.
Education and Professional Qualifications
Emma Hesketh is currently pursuing a Level 4 Diploma in Regulated Financial Advice, which will enhance her expertise in financial services. She is also Level 3 qualified with an MPP (CII) certification, demonstrating her commitment to professional development in the finance industry.
Industry Experience
Emma Hesketh has accumulated extensive experience in both retail and wealth sectors of the finance industry since the age of 18. This diverse background has equipped her with a comprehensive understanding of customer needs and the regulatory landscape within financial services.