Emma Russell
About Emma Russell
Emma Russell is a Universal Banker at HSBC with a diverse background in customer service and banking. She has held various positions in hospitality and financial services, showcasing her commitment to professional development and customer engagement.
Current Role at HSBC
Emma Russell has been employed at HSBC as a Universal Banker since 2021. In this role, she is responsible for providing a range of banking services to customers, assisting with their financial needs, and ensuring a high level of customer satisfaction. Her experience in the banking sector allows her to effectively address customer inquiries and facilitate transactions.
Previous Experience in Banking
Prior to her current position, Emma worked at NatWest Group, where she held various roles including Apprentice Personal Banker and Personal Banker at Direct Banking. Her tenure at NatWest Group spanned from 2020 to 2021, during which she developed her skills in customer service and financial support. This experience contributed to her foundational knowledge in banking operations.
Hospitality Experience
Emma's career began in the hospitality sector, where she worked as a Front Office Receptionist at Apex Hotels for seven months in 2019. She also held positions at Morrisons as Customer Service Staff and Debenhams as a Seasonal Customer Assistant. These roles provided her with valuable customer service experience and enhanced her communication skills.
Educational Background
Emma studied at BPP University, focusing on Banking and Financial Support Services, where she achieved a qualification in Providing Financial Services. Additionally, she attended City of Glasgow College, earning a City and Guilds Diploma in Air Cabin Crew and an HNC in Art and Design Portfolio Course. Her educational background supports her professional roles in both banking and customer service.
Voluntary Experience
Emma has a history of voluntary work, starting at the age of 15. She served as a Barista for the Royal Voluntary Service and as a Customer Assistant for Barnardo's. These positions reflect her commitment to community service and her ability to engage with diverse groups of people, further enhancing her customer service skills.