Emmanuel Dekenuydt
About Emmanuel Dekenuydt
Emmanuel Dekenuydt serves as the Head of Ops Support for Collection & Recoveries at HSBC, where he leads the Operational Support team and oversees various operational functions. He has a background in economics and extensive experience in the banking sector, having held multiple roles at HSBC and Finaref over the years.
Current Role at HSBC
Emmanuel Dekenuydt serves as the Head of Ops Support for Collection & Recoveries at HSBC since 2018. In this role, he leads the Operational Support team, focusing on setting objectives, performance evaluation, and implementing training plans for both new hires and ongoing staff development. He oversees safety training and evacuation exercises, and is responsible for drafting the Business Continuity Plan. His position involves analyzing and validating restructuring proposals from the Recovery Service and reporting operational risks to the bank's committee, ensuring that corrective action plans are implemented effectively.
Previous Experience at HSBC
Prior to his current role, Emmanuel Dekenuydt held several positions at HSBC. He worked as a Contrôleur interne in the Service Recouvrement Amiable from 2014 to 2018, where he conducted annual reviews of Due Diligences for external providers and internal group audits. He also served as a Superviseur from 2005 to 2013 in Marcq-en-Barœul, and as a Chargé d’accueil from 2001 to 2005 in Valenciennes. His extensive experience at HSBC spans over 13 years, contributing to his expertise in operational support and recovery processes.
Education and Qualifications
Emmanuel Dekenuydt studied at Université de Lille, where he achieved a Licence in Économie from 1994 to 1998. He also attended EIC in Tourcoing, obtaining a BTS in Action Commerciale from 1992 to 1994 and a Baccalauréat in Économie (série B) in 1991-1992. His educational background provides a solid foundation for his career in operational support and financial services.
Early Career and Roles
Emmanuel Dekenuydt began his career at Finaref, where he worked as a Chargé de Recouvrement Amiable from 1998 to 1999 and as an Animateur d’Equipe from 1999 to 2001. These early roles helped him develop skills in team leadership and debt recovery, which he later applied in his positions at HSBC. His experience in these roles contributed to his understanding of customer relations and operational efficiency.
Operational Responsibilities
In his current position, Emmanuel Dekenuydt is responsible for creating activity statistics, customer complaints reports, call quality assessments, and audit follow-up points. He acts as the primary contact for the bank's first and second lines of defense, including Internal Control and Audit, Customer Experience, Commitments, Credit, Anti-Fraud, and Anti-Money Laundering departments. His role is critical in maintaining operational integrity and compliance within the bank.