Esmat Dessouky
About Esmat Dessouky
Esmat Dessouky is an Assistant Manager Operations at HSBC, specializing in contact center management and operational efficiency. With a strong background in finance and customer service, Dessouky has over nine years of experience in the financial services industry.
Work at HSBC
Esmat Dessouky has been employed at HSBC since 2015, currently holding the position of Assistant Manager Operations in the Contact Centers division. In this role, Dessouky focuses on enhancing customer service and operational efficiency. Prior to this position, Dessouky worked as a Customer Service Executive at HSBC from 2012 to 2015. This experience has contributed to a comprehensive understanding of banking operations and customer interactions within the financial services industry.
Education and Expertise
Esmat Dessouky earned a Bachelor of Commerce degree from Cairo University, studying English, Accounting, and Finance from 2007 to 2011. This educational background provides a solid foundation for a career in financial services. Dessouky possesses strong skills in Microsoft Excel, which are applied to optimize operational processes in the contact center environment. Additionally, Dessouky has expertise in negotiation, which aids in managing and improving contact center operations.
Background
Esmat Dessouky began his career in the financial services industry with HSBC, transitioning from a Customer Service Executive to an Assistant Manager Operations over a span of several years. Prior to joining HSBC, Dessouky worked for Jobmaster Human Capital Solutions as a DMS Project for seven months in 2012. Additionally, he gained experience as a Trainee at Petrojet in 2008. This diverse background has equipped Dessouky with a deep understanding of operational processes and customer service dynamics.
Professional Experience
Esmat Dessouky has accumulated significant experience in operations management within contact centers. His career includes a role at Jobmaster Human Capital Solutions, where he worked on a DMS project for seven months. His time at HSBC, both as a Customer Service Executive and currently as an Assistant Manager Operations, has allowed him to focus on enhancing customer service and operational efficiency. This professional trajectory reflects a commitment to improving contact center operations.