Esra Bozgaca
About Esra Bozgaca
Esra Bozgaca serves as the Head of Client Management for Global Liquidity and Cash Management at HSBC, where she leads a team of ten professionals. With extensive experience in banking, she has held various roles at HSBC, DenizBank, and Citi over her career.
Current Role at HSBC
Esra Bozgaca serves as the Head of Client Management in the Global Liquidity and Cash Management division at HSBC. She has held this position since 2019, leading a team of approximately 10 experienced banking professionals. Her role involves enhancing client onboarding, integration, and service experiences specifically for large and multinational clients. Bozgaca's responsibilities include managing critical internal processes such as Compliance, Risk, and Transactional/Payments Services, while also maintaining a client-facing role that provides market exposure.
Previous Experience at HSBC
Prior to her current role, Esra Bozgaca worked at HSBC as a Senior Account Manager in the Global Liquidity and Cash Management sector from 2015 to 2019. During her four years in this position, she was based in Istanbul, Turkey. Her work focused on managing client relationships and ensuring the effective delivery of banking services within the corporate banking framework.
Professional Background at DenizBank
Esra Bozgaca was employed at DenizBank as a Business Analytics Manager from 2013 to 2015. In this role, she contributed to the bank's analytics efforts for two years while based in Istanbul, Turkey. Her experience at DenizBank added to her expertise in banking operations and analytics.
Career at Citi
Esra Bozgaca has an extensive background with Citi, where she worked in various roles from 2001 to 2013. Her positions included Contact Center Universal Agent, Branch Sales Support, and Branch Banking & Sales Effectiveness Analyst. Over her 12 years at Citi, she developed a comprehensive understanding of customer service and sales effectiveness in the banking sector.
Education and Expertise
Esra Bozgaca studied at Marmara University, where she focused on English Language Teaching from 1996 to 2000. This educational background has contributed to her communication skills and client management capabilities in the banking industry.