Evelyn Zapata Patino
About Evelyn Zapata Patino
Evelyn Zapata Patino serves as the Branch Service Manager at HSBC Retail Banking and Wealth Management, where she has worked since 2017. With over 11 years of experience in the financial services industry, she specializes in KYC/AML processes and is bilingual in English and Spanish.
Work at HSBC
Evelyn Zapata Patino has been employed at HSBC Retail Banking and Wealth Management since 2009. She currently holds the position of Branch Service Manager, a role she has occupied since 2017. In this capacity, she oversees branch operations and ensures high-quality service delivery. Prior to her managerial role, she served as a Customer Associate for eight years, where she developed her skills in customer service and financial transactions. Her extensive experience at HSBC has contributed to her expertise in the financial services sector.
Previous Experience at Washington Mutual
Before joining HSBC, Evelyn Zapata Patino worked at Washington Mutual as a Personal Banker from 2005 to 2009. During her four years in this role, she gained valuable experience in personal banking services, which laid the foundation for her subsequent career in retail banking. This position allowed her to develop her customer service skills and deepen her understanding of financial products and services.
Education and Expertise
Evelyn Zapata Patino studied at CUNY Bronx Community College, where she focused on Computer Programming. She completed 12 credits toward an Associate’s Degree in Computer Programming from 1998 to 2000. Her educational background, combined with her extensive experience in the financial services industry, has equipped her with a unique skill set that includes knowledge of KYC/AML processes. She is bilingual in English and Spanish, which enhances her ability to communicate effectively with a diverse client base.
Professional Skills
Evelyn Zapata Patino possesses strong teamwork and cooperative skills, contributing to a motivated work environment. She is known for her proactive approach, attention to detail, and organizational abilities in managing branch services. These skills have been instrumental in her roles within the financial services industry, allowing her to effectively support her team and enhance customer satisfaction.
Experience in Financial Services Industry
With over 11 years of experience in the financial services industry, Evelyn Zapata Patino has specialized in KYC/AML processes. Her extensive background in retail banking has provided her with a comprehensive understanding of compliance and regulatory requirements. This expertise is crucial in ensuring that the branch adheres to industry standards and best practices.