Fadwa Sallam
About Fadwa Sallam
Fadwa Sallam is a Retention Officer at HSBC in Cairo, Egypt, with a diverse background in customer service and telemarketing across various industries. She holds a Bachelor's Degree in Foreign Languages and Translation from Misr University for Science & Technology and has experience in the Oil & Gas sector.
Current Role as Retention Officer
Fadwa Sallam currently serves as a Retention Officer at HSBC, a position she has held since 2021 in Cairo, Egypt. In this role, she focuses on developing strategies to enhance customer retention. Her expertise in market research aids in understanding customer needs, which is crucial for improving retention rates.
Work at HSBC
Fadwa Sallam has an extensive history with HSBC, having worked in various capacities. She began her tenure as a Customer Service Executive from 2017 to 2019, followed by a role as a Telemarketing Executive from 2019 to 2021. Her experience at HSBC has contributed to her understanding of customer service and retention strategies.
Previous Experience in Telemarketing
Before her roles at HSBC, Fadwa Sallam worked in telemarketing at Microsoft and IBM. She was employed at Microsoft for 11 months from 2014 to 2015 and at IBM for 4 months from 2013 to 2014. These positions helped her develop strong communication skills and an understanding of customer engagement.
Education and Expertise
Fadwa Sallam holds a Bachelor's Degree in Foreign Languages and Literatures from Misr University for Science & Technology, which she completed from 2009 to 2013. Her educational background provides her with strong communication skills, enhancing her effectiveness in diverse work environments. Additionally, her proficiency in Microsoft Word and Excel supports her administrative tasks.
Background in the Oil & Gas Industry
Fadwa Sallam has a background in the Oil & Gas industry, having worked as an Admin Assistant and HR Admin at UCOS® Oil Exploration Services from 2015 to 2017. This experience complements her current role in the financial sector, providing her with a unique perspective on customer needs across different industries.