Farzan Farook
About Farzan Farook
Farzan Farook serves as the Sales and Service Training Manager at HSBC, where he has worked since 2013. He has extensive experience in various roles within the bank, including sales trainer and business development officer.
Work at HSBC
Farzan Farook has been employed at HSBC since 2005, holding various positions over the years. He began his career at HSBC as a Personal Banking Advisor from 2005 to 2007. He then advanced to the role of Senior Personal Banking Advisor, serving from 2007 to 2009. After a brief tenure as a Business Development Manager at Standard Chartered Bank in 2009, he returned to HSBC as a Business Development Officer from 2010 to 2012. Since 2012, he has been working as a Sales Trainer and has held the position of Sales and Service Training Manager since 2013. His extensive experience at HSBC spans over 18 years, focusing on sales and service training.
Education and Expertise
Farzan Farook earned a Master of Business Administration from Cardiff Metropolitan University, completing his studies from 2013 to 2014. This advanced degree has equipped him with the knowledge and skills necessary for his roles in sales and service training. His educational background supports his expertise in developing training programs and enhancing service delivery within the banking sector.
Background
Farzan Farook has a substantial background in the banking industry, primarily with HSBC. His career trajectory showcases a progression from personal banking roles to training management. His experience includes direct customer interaction and business development, which has informed his approach to training and service excellence. His tenure at HSBC reflects a commitment to professional growth and development within the organization.
Achievements
Throughout his career at HSBC, Farzan Farook has contributed to various training initiatives aimed at improving sales performance and customer service. His long-standing position as Sales and Service Training Manager highlights his role in shaping the training framework within the bank. His experience in multiple roles at HSBC has provided him with a comprehensive understanding of the banking industry and customer needs.