Finlay Costello
About Finlay Costello
Finlay Costello serves as the Conversational Banking Journey Manager at HSBC, a position he has held since 2019. With a diverse career at HSBC spanning over 15 years, he has taken on various roles including Operations Manager and Knowledge Management Content Coordinator.
Work at HSBC
Finlay Costello has held multiple positions at HSBC since 2006. Currently, he serves as the Conversational Banking Journey Manager, a role he has occupied since 2019. Prior to this, he worked as an Operations Manager for four months in 2017, and as an Admin and Premises Manager from 2014 to 2016. He also held the position of Knowledge Management Content Coordinator for 11 months from 2018 to 2019, and served as a Capability Development Officer for three months in 2017. Additionally, he was a People Experience Manager for six months in 2016. His extensive experience at HSBC spans over 17 years, showcasing his versatility across various roles.
Education and Expertise
Finlay Costello studied at Leeds Beckett University, where he earned a Bachelor of Arts degree in Graphic Arts and Design. His studies took place from 2001 to 2004, providing him with a foundation in design principles and creative thinking. This educational background supports his roles in banking, particularly in areas that require innovative solutions and effective communication.
Background
Finlay Costello began his career at HSBC in 2006, where he took on various roles for eight years. His early experiences laid the groundwork for his later positions, allowing him to develop a comprehensive understanding of the banking sector. Over the years, he transitioned through several managerial and coordination roles, which contributed to his professional growth and expertise in banking operations.
Career Progression
Finlay Costello's career at HSBC reflects a steady progression through various managerial roles. Starting in 2006, he gained experience in multiple capacities, including operations, administration, and knowledge management. His transition from roles such as People Experience Manager to Conversational Banking Journey Manager illustrates his adaptability and commitment to advancing within the organization.