Francis Edsel Ocampo
About Francis Edsel Ocampo
Francis Edsel Ocampo serves as the Head of Cards and Loans Business Services, Operations, with over 17 years of experience in various operational roles in the financial services sector in the Philippines.
Current Role at HSBC
Francis Edsel Ocampo serves as the Head of Cards and Loans Business Services, Operations at HSBC since 2017. In this role, he oversees the operations related to card and loan services, ensuring efficient service delivery and operational excellence. His leadership focuses on enhancing customer experience and optimizing business processes.
Previous Positions at HSBC
Francis has held several key positions at HSBC prior to his current role. He worked as Head of Cards Services and Supplied Services, Operations from 2014 to 2016. Before that, he served as Head of Cards Services, Operations for a brief period in 2016. His earlier roles include Assistant Vice President in Service Delivery Projects and Manager of Consumer Assets Approval, contributing to various operational improvements and service delivery initiatives.
Education and Expertise
Francis Edsel Ocampo earned a Bachelor of Science in Business Administration and Management from De La Salle University, completing his studies from 1998 to 2001. His educational background provides a foundation for his extensive career in operations and service delivery within the banking sector.
Operational Achievements
Throughout his career, Francis has achieved notable operational improvements. He successfully migrated technical tasks to Group Servicing Centres, which earned a Gold Standard recognition. He also implemented a strategy that reduced credit card delivery days by 50%, significantly enhancing customer experience and accelerating projected income.
Focus on Talent Retention
Francis maintained a zero leaver rate for 18 months, emphasizing talent retention and performance management. He promotes work-life balance by advocating for flexible work arrangements, which contributes to employee satisfaction and retention within his teams.