Frida Macline, Cams
About Frida Macline, Cams
Frida Macline serves as the Head of Quality Assurance for ASP FCR Operations at HSBC, where she leads a team of 120 members and focuses on quality management across several Asian countries. With a strong background in HR Quality Assurance and a solid educational foundation in Mathematics, Statistics, and Artificial Intelligence, she has held various roles at HSBC since 2006.
Work at HSBC
Frida Macline has held multiple positions at HSBC, contributing to various aspects of Human Resources and Quality Assurance. She began her career at HSBC as an HR Executive in US Payroll and Benefits from 2006 to 2008. She progressed to Assistant Manager roles in US HR Payroll and Benefits, and UK and Middle East Payroll from 2008 to 2010. Following this, she served as Manager Operations in HR Quality Assurance from 2011 to 2013, and later as Manager of HRDirect Quality Assurance and Continuous Improvement until 2015. Frida transitioned to the role of AVP in the Chief Operating Office focusing on Financial Crime Compliance and KYC from 2015 to 2019. Since 2019, she has been the Head of Quality Assurance for ASP FCR Operations, leading a team of 120 members across multiple countries.
Education and Expertise
Frida Macline has a solid educational background in management and technology. She earned a Bachelor of Science (BSc) in Mathematics and Statistics from St. Francis College for Women. She furthered her studies with a Masters in Leadership and Strategy from SVKM's Narsee Monjee Institute of Management Studies, completing the program in 2023. Frida also pursued a Postgraduate program in Artificial Intelligence and Machine Learning at Texas McCombs School of Business from 2020 to 2021. This combination of education equips her with the analytical and strategic skills necessary for her roles in Quality Assurance and Operations.
Leadership in Quality Assurance
In her current role as Head of Quality Assurance for ASP FCR Operations at HSBC, Frida Macline leads a diverse team of 120 members. Her leadership focuses on ensuring operational quality across various countries, including China, India, Sri Lanka, Malaysia, Indonesia, Vietnam, and Taiwan. Frida is responsible for preparing quality documentation and reports, which involve collecting, analyzing, and summarizing information on trends and failed processes. She plays a crucial role in assessing the impact of global transformation initiatives, particularly in the areas of robotics and AI design, on operational quality.
Professional Experience in Quality Assurance
Frida Macline has extensive experience in Quality Assurance within the HR domain. Her career at HSBC includes significant roles where she developed and implemented quality assurance processes. As Manager of HRDirect Quality Assurance and Continuous Improvement, she focused on enhancing operational efficiency. Her experience as Assistant Manager in US HR Quality Assurance and as Manager Operations in HR Quality Assurance further solidified her expertise in this field. Frida's ability to analyze and summarize operational data has been instrumental in driving corrective actions and improving overall quality.