Gareth Jones
About Gareth Jones
Gareth Jones serves as the Head of Production for MSS Technology at HSBC, a position he has held since 2011. He has a background in technical support and operations, having previously worked at RBS and led initiatives in support analysis and process improvement.
Work at HSBC
Gareth Jones has been serving as the Head of Production for MSS Technology at HSBC since 2011. His role encompasses overseeing production processes and ensuring operational efficiency within the technology division. He has contributed to the development and implementation of various initiatives aimed at enhancing service delivery and operational performance. His leadership in this position has been marked by a focus on building effective teams and fostering collaboration across different functions.
Previous Experience at RBS
Prior to his tenure at HSBC, Gareth Jones worked at RBS as a Technical Support Manager in Shared Data Services from 2006 to 2011. During this five-year period in London, he conducted a support gap analysis to align support capabilities with the services required by the business. He also played a key role in defining a Business Service Level Expectation document for a large EMEA FX program and collaborated with the Global Banking FX business to develop procedures aimed at reducing reconciliation breaks.
Education and Expertise
Gareth Jones studied at Bournemouth University from 1999 to 2004, where he earned a BSc in Multimedia Communications with a 2.i classification. His academic background has equipped him with a strong foundation in communication and technology, which he has applied throughout his career. He is also an advocate for agile and DevOps methodologies, focusing on their integration into production support management to enhance operational effectiveness.
Leadership in International Assignments
Gareth Jones is currently leading the Markets Operations Technology team as part of an international assignment in India. His leadership style emphasizes building virtual teams and communities of practice, moving away from traditional hierarchical structures. This approach aims to foster collaboration and innovation within the team, aligning with modern trends in organizational management.