Gary W.
About Gary W.
Gary W. is a Senior Global Knowledge Manager at HSBC, where he has worked since 2020, and has over 20 years of experience in Knowledge Management across various roles and companies.
Work at HSBC
Gary W. has been employed at HSBC since 2020, serving as the Senior Global Knowledge Manager in the Global Customer Channels division. In this role, he focuses on enhancing knowledge management practices to improve customer service and operational efficiency. Prior to this position, he worked as a Contract Senior Knowledge Management Deployment Manager at HSBC from 2016 to 2020. His tenure at HSBC spans a total of four years, during which he has contributed to various knowledge management initiatives.
Education and Expertise
Gary W. has a strong educational background in knowledge management and related fields. He studied at The Open University, where he earned a Professional Certificate and a Professional Diploma between 2006 and 2008. He also completed a Master's degree at The Open University from 2008 to 2011. Earlier in his education, he achieved a Higher National Diploma (HND) from Bournemouth University from 1998 to 2000. His formal education complements over 20 years of experience in applying knowledge management tools and principles.
Background
Gary W. has a diverse professional background, having worked in various roles related to knowledge management across multiple organizations. He began his career at WDS, where he held several positions, including Knowledge Administrator, Knowledge Manager (Global), and Head of Knowledge Management from 2000 to 2012. He also served as the Head of Knowledge Management at BSkyB from 2012 to 2016. In addition to his roles at HSBC, he is the owner and director of GW Knowledge Ltd, where he has been a Knowledge Management Consultant since 2016.
Achievements
Gary W. is recognized as an award-winning Knowledge Management Consultant, reflecting his contributions to the field. His extensive experience includes applying knowledge management techniques across various countries and languages, demonstrating his ability to adapt to different environments. His work has consistently focused on delivering tangible and measurable results, showcasing his expertise in the discipline.