Gavin D.
About Gavin D.
Gavin D. serves as the Card Fraud Manager in Fraud Management at HSBC, where he has worked since 2022. He has a background in business transformation and program delivery, along with certifications in Lean Six Sigma.
Current Role as Card Fraud Manager
Gavin D. currently holds the position of Card Fraud Manager in the Fraud Management department at HSBC. He has been in this role since 2022, working from the Barangaroo office. In this capacity, he is responsible for overseeing card fraud prevention strategies and managing fraud-related incidents to protect the bank's customers and assets.
Previous Experience at HSBC
Prior to his current role, Gavin D. worked at HSBC in various capacities. He served as Senior Manager of Business Transformation from 2020 to 2022 in Sydney, New South Wales, Australia. In this role, he focused on implementing strategic initiatives to enhance operational processes. Additionally, he worked as Program Delivery Lead for a brief period of five months in 2020, where he contributed to the execution of key projects.
Education and Certification
Gavin D. studied at Westfields Sports, where he gained foundational knowledge relevant to his career. He is also certified in Lean Six Sigma, Green Belt, which emphasizes process improvement and operational efficiency. This certification supports his expertise in optimizing workflows within the financial services sector.
Skills in Process Improvement
Gavin D. possesses strong skills in process improvements, focusing on enhancing operational efficiency. His expertise includes optimizing workflows to streamline operations within the financial services industry. This skill set is critical in his current role, where he applies these principles to combat card fraud effectively.
Business Relationship Management Experience
Gavin D. has experience in Business Relationship Management, which involves fostering collaboration between various business units and stakeholders. This experience aids in aligning business objectives and enhancing communication, contributing to more effective project delivery and fraud management strategies.