Gavin Kitson
About Gavin Kitson
Gavin Kitson is a Business Analyst at HSBC, where he has worked since 2019, following a series of roles within the company that began in 2004. He has extensive experience in team leadership and strategic change management in the financial services sector.
Work at HSBC
Gavin Kitson has held multiple roles at HSBC, demonstrating a progressive career within the organization. He began as an ISA Dealing Team Leader from 2004 to 2007 in Warwick. He then transitioned to the role of Customer Experience Manager from 2007 to 2008, also in Warwick. Following this, he served as Operations Manager from 2008 to 2010 in Warwick. Gavin worked as Implementation Manager from 2010 to 2015 in Coventry, before taking on the role of Implementation Manager again from 2015 to 2018 in Birmingham. He then became Change Manager from 2018 to 2019 in Birmingham. Currently, he is a Business Analyst at HSBC, a position he has held since 2019 in Birmingham.
Education and Expertise
Gavin Kitson possesses extensive experience in the financial services sector, particularly in people and team leadership. His expertise includes strategic change management, with a focus on operations, processes, and systems. He specializes in project implementation within the RBWM Wealth portfolio at HSBC UK, indicating a strong background in managing complex projects and driving operational improvements.
Background
Gavin Kitson has a significant tenure at HSBC, spanning over 15 years. His career began in 2004, and he has held various managerial and analytical positions across different locations in the United Kingdom. His roles have included leadership in customer experience, operations, and change management, showcasing his versatility and adaptability within the organization.
Achievements
Throughout his career at HSBC, Gavin Kitson has contributed to various initiatives aimed at improving operational efficiency and customer experience. His roles have involved overseeing project implementations and managing teams, which have likely led to advancements in service delivery within the bank. His continued progression within HSBC reflects his commitment to the organization and the financial services industry.