Gergo Csetneki
About Gergo Csetneki
Gergo Csetneki is a Universal Banker at HSBC Retail Banking and Wealth Management in Southampton, United Kingdom, with a background in hospitality management and customer service. He has held various roles in the hospitality sector, including Guest Relations Manager and Food and Beverage Manager, and has received multiple diplomas in customer service and luxury cruise ship operations.
Work at HSBC
Gergo Csetneki has been employed at HSBC Retail Banking and Wealth Management since 2018, serving as a Universal Banker. His role involves providing banking services and financial advice to clients in Southampton, United Kingdom. Over the course of six years, he has developed a comprehensive understanding of retail banking operations and customer service, contributing to the bank's commitment to client satisfaction and financial well-being.
Education and Expertise
Gergo Csetneki studied at the CUNARD - White Star Academy onboard the RMS Queen Elizabeth 2, where he completed a diploma in Customer Service in 2008. He also attended ILS Language School, earning a diploma as a Luxury Cruise Ship Waiter from 2004 to 2006. Additionally, he completed his secondary education at Karacs Ferenc Secondary School, focusing on Environmental Education. His educational background supports his expertise in customer service and hospitality management.
Background in Hospitality
Gergo Csetneki has a diverse background in the hospitality industry, with experience in various roles. He worked as a Waiter for Cunard Line from 2007 to 2010, gaining international experience. He then served as a Food and Beverage Manager at Mercure Hotel from 2015 to 2017, and as a Guest Relations Manager/Duty Manager at Four Pillars Hotels from 2012 to 2014. His roles have equipped him with strong skills in front office operations and effective hospitality management.
Skills in Hospitality Management
Gergo Csetneki possesses strong skills in front office operations, which are essential for effective hospitality management. He has demonstrated expertise in MICROS systems, widely used in the hospitality industry for managing operations. His experience in catering and food and beverage management further enhances his capabilities in delivering quality service and operational efficiency in hospitality settings.