Gillian Richards Williams Dip Cii Cert Mp Er
About Gillian Richards Williams Dip Cii Cert Mp Er
Gillian Richards Williams serves as the Head of Advised Mortgages at HSBC, managing a team of 11 supervisors overseeing 120 advisers across the UK. With extensive experience at HSBC spanning over three decades, she focuses on improving customer journeys and maintaining compliance standards.
Current Role in Advised Mortgages
Currently, Gillian Richards Williams holds the position of Head of Advised Mortgages. In this role, she manages a team of 11 Regulated Supervisors who oversee 120 Mortgage and Protection advisers across the United Kingdom. Her responsibilities include leading the capability framework requirements to ensure that competencies are evidenced and maintained within her team. She also liaises with the Agile team to implement changes aimed at improving the customer journey and simplifying processes.
Experience at HSBC
Gillian Richards Williams has extensive experience at HSBC, where she worked in various roles over a span of more than three decades. She served as Area Financial Planning Manager from 1988 to 2012, followed by roles as Area Mortgage and Protection Manager and Area Premier Relationship Manager. From 2014 to 2021, she was the Head of Virtual Mortgages in Swansea and also held the position of Senior Department Manager in Advised Mortgages during that time. Her tenure at HSBC has equipped her with a deep understanding of mortgage and protection services.
Educational Background
Gillian Richards Williams began her education at Coedffranc Primary School, where she studied from 1975 to 1980. She then attended Emmanuel Grammar School from 1980 to 1985. This foundational education has contributed to her professional development in the financial services sector.
Focus on Risk and Compliance
Gillian Richards Williams has a strong focus on the risk element of the business. She is dedicated to ensuring that effective compliance and professional standards are met across the UK Direct Mortgage team. Her role involves balancing risk and performance, which is essential for the success of a team of regulated advisers.