Grace Zhou
About Grace Zhou
Grace Zhou serves as the Vice President and Senior Branch Manager at HSBC, where she has worked since 2020. With extensive experience in various roles at HSBC and fluency in Mandarin and Cantonese, she effectively engages with a diverse clientele and contributes to team development and community initiatives.
Current Role at HSBC
Grace Zhou serves as the Vice President and Senior Branch Manager at HSBC, a position she has held since 2020. In this role, she oversees branch operations and leads a team to enhance customer service and satisfaction. Zhou actively coaches new teammates on product knowledge and system navigation, ensuring that they are well-equipped to assist clients effectively. Her leadership also extends to organizing events and volunteering activities, which contribute to the community engagement efforts of the branch.
Previous Positions at HSBC
Grace Zhou has held multiple roles at HSBC prior to her current position. She worked as a Personal Banker for 11 months in 2018 and as a Customer Experience Associate for 7 months from 2017 to 2018 in San Francisco. Zhou also served as an AVP Premier Relationship Manager for 5 months in 2018 and as a VP Premier Relationship Manager for 1 year from 2019 to 2020. Additionally, she started her career at HSBC as a Customer Service Representative, where she worked for 5 years from 2012 to 2017 in Daly City.
Education and Expertise
Grace Zhou earned her Bachelor of Business Administration (BBA) in Finance from San Francisco State University, completing her studies from 2013 to 2017. Her educational background provides a solid foundation for her roles in banking and finance. Zhou's fluency in Mandarin and Cantonese enhances her ability to communicate effectively with a diverse client base, allowing her to cater to a wider range of customers.
Achievements and Recognition
Throughout her career at HSBC, Grace Zhou has received several accolades for her performance. She was recognized as HSBC Customer Service Representative of the Year in both 2014 and 2015. Additionally, she received the Leadership Club Award in 2018 and 2019, highlighting her leadership capabilities. Zhou was also awarded Personal Banker of the Year consecutively in 2017 and 2018, reflecting her commitment to customer service excellence.
Diversity and Inclusion Initiatives
Grace Zhou has played a significant role in leading diversity and inclusion initiatives at HSBC. As a team leader, she has been actively involved in promoting an inclusive workplace culture. Her efforts in this area demonstrate her commitment to fostering an environment where all employees feel valued and respected, contributing to the overall success of the organization.