Greg Parkes
About Greg Parkes
Greg Parkes is the Manager of IT Support Services at HSBC, where he has worked since 2007. He possesses extensive experience in IT service management, specializing in disaster recovery planning and contract management.
Work at HSBC
Greg Parkes has served as the Manager of IT Support Services at HSBC since 2007. In this role, he oversees the management of IT services, ensuring they operate effectively as both a Cost Recovery Centre and a Service organization. His tenure at HSBC spans 17 years, during which he has contributed to the bank's commitment to providing reliable IT support and services to its global operations.
Education and Expertise
Greg Parkes possesses expertise in various aspects of IT service management. He is skilled in Contract Management, particularly in Maintenance Agreements. His knowledge extends to the ITIL framework, focusing on Availability and Incident Management. Additionally, he specializes in Disaster Recovery Planning (DRP) and Testing, which are critical for maintaining business continuity in IT operations.
Background
Prior to his current role at HSBC, Greg Parkes gained valuable experience working with several major companies. His professional background includes positions at Ritchie Bros. Auctioneers, Electronic Arts, Accenture Business Services for Utilities, and B.C. Hydro. This diverse experience has equipped him with a broad understanding of IT services across different sectors.
Achievements
Greg Parkes has demonstrated proficiency in People Change Management and Workforce Transition Planning. His experience in these areas has allowed him to effectively manage transitions within IT services, ensuring that teams adapt smoothly to changes in technology and processes. His contributions have been essential in aligning IT services with organizational goals.