Hayley B.
About Hayley B.
Hayley B. is a Business Delivery Manager at HSBC, specializing in the WPB Degree Apprenticeship program. With over five years of experience in customer service and a background in finance, she has held various roles at first direct and is currently pursuing further education in finance.
Work at HSBC
Currently, Hayley B. serves as a Business Delivery Manager at HSBC, focusing on the WPB Degree Apprenticeship program. She has held this position since 2021 and is based in Leeds, England. In her role, she is responsible for managing business delivery processes and contributing to the development of apprentices within the organization.
Previous Experience at first direct
Hayley B. has extensive experience with first direct, where she worked in various roles from 2016 to 2021. Her positions included Customer Service Representative, Prospect and Lending Representative, Process Adherence Representative, and Journey Specialist. During her tenure, she contributed to the Change Team in her first year of the WPB Degree Apprenticeship, enhancing her understanding of operational processes.
Education and Expertise
Hayley B. is currently studying Finance and Financial Management Services at The London Institute of Banking & Finance, where she has been enrolled since 2021. She is also pursuing a WPB Degree Apprenticeship at HSBC. Prior to this, she studied Early Childhood Education and Teaching at Harrogate College from 2002 to 2004.
Customer Service Experience
With over 5 years of experience in the Customer Service industry, Hayley B. has developed a strong focus on loans products and services. Her roles at first direct involved direct customer interaction, where she demonstrated effective interpersonal skills and the ability to collaborate across various organizational levels.
Skills Development
Throughout her career, Hayley B. has developed excellent time management and organizational skills. She has effectively prioritized a large workload, which has contributed to her success in various customer service roles. Her strong interpersonal skills have enabled her to work collaboratively within teams and across departments.