Heather Duffill
About Heather Duffill
Heather Duffill is a Communications Manager specializing in Financial Crime Risk at HSBC, where she has worked since 2017. With extensive experience in internal communications across various sectors, she combines strategic planning with attention to detail.
Work at HSBC
Heather Duffill has been employed at HSBC since 2014, initially serving as an Employee Communications Advisor on a contract basis. In 2017, she transitioned to the role of Communications Manager for Financial Crime Risk, where she has worked for seven years. Her responsibilities include leading internal communications strategies and managing critical change projects within the organization. Duffill's tenure at HSBC has allowed her to apply her extensive knowledge of communications channels and technologies to enhance employee engagement and communication effectiveness.
Previous Experience in Internal Communications
Before joining HSBC, Heather Duffill held several positions in internal communications across various sectors. She worked at BT as an Internal Communications Manager from 2005 to 2007. At AXA Insurance, she served as an Internal Communications Manager from 2009 to 2011 and also worked as an Internal Communications Consultant in 2008. Additionally, she was the Diversity & Inclusion Communications & Engagement Manager at RBS Global Banking & Markets for six months in 2011. Her diverse experience has equipped her with a comprehensive understanding of communication strategies in different industries.
Education and Expertise
Heather Duffill studied at Central St. Martin's College of Art & Design, where she earned a BA (Hons.). She also completed a Foundation Diploma in Art & Design at Harrogate College of Arts & Technology. Her educational background has contributed to her expertise in communications, allowing her to combine strategic planning with attention to detail in her work. Duffill is recognized for her customer-focused approach and results-driven mindset in her communications consultancy roles.
Skills in Communications Strategy
Heather Duffill possesses a broad knowledge of communications channels and technologies, which she effectively utilizes to lead campaigns and manage critical change projects. Her ability to combine strategy with precise planning has been a significant asset in her roles. Duffill is known for her customer-focused approach, ensuring that communication initiatives align with organizational goals and meet the needs of stakeholders. Her experience across multiple sectors, including banking, insurance, and IT, enhances her capability to adapt communication strategies to various contexts.