Heena Gilhotra
About Heena Gilhotra
Heena Gilhotra is a Manager with over seven years of experience in support and testing, specializing in user queries and SOX management activities. She holds a Bachelor's degree in Economics from Delhi University and an MBA in Marketing and Banking from Mody Institute of Technology and Science.
Work at HSBC
Heena Gilhotra currently holds the position of Manager at HSBC. In this role, she utilizes her extensive experience in support and testing, focusing on user queries and SOX management activities. Her responsibilities include managing stakeholder relationships and ensuring effective communication across teams. Heena's background in software testing, bolstered by her ISTQB certification, contributes to her ability to oversee critical processes and enhance operational efficiency.
Education and Expertise
Heena Gilhotra completed her Bachelor of Arts in Economics at Delhi University from 2006 to 2009. She furthered her education by obtaining a Master of Business Administration with a focus on marketing and banking from Mody Institute of Technology and Science in 2011. This academic foundation supports her expertise in stakeholder management and software testing. Her certification in ISTQB enhances her qualifications in the field of software quality assurance.
Background
Heena Gilhotra began her professional journey with a summer internship at HCL Technologies in 2010, where she gained initial experience in the technology sector. She has since accumulated over seven years of experience in support and testing roles, specifically in managing user queries and SOX compliance activities. Her early education at Nosegay Public School laid the groundwork for her academic and professional pursuits.
Achievements
Heena Gilhotra has a proven track record in identifying areas for process improvement within her roles. She has successfully implemented ideas that add value to projects, demonstrating her ability to enhance operational effectiveness. Her skills in maintaining SharePoint, issue logs, and monitoring tool performance further illustrate her contributions to her teams and projects.
Skills and Competencies
Heena Gilhotra possesses strong interpersonal and communication skills, which are essential for effective stakeholder management. Her experience includes raising high-priority incidents to IT and providing timely updates to users. She is skilled in managing various aspects of support and testing, ensuring that user needs are met and that processes are continuously improved.