Henry Pak
About Henry Pak
Henry Pak serves as the Transformation and Operation Manager at HSBC, a position he has held since 2016. He earned his bachelor's degree from the University of Winnipeg and has previous experience in technical support and customer service roles.
Work at HSBC
Henry Pak has been employed at HSBC since 2016, where he holds the position of Transformation and Operation Manager. In this role, he is responsible for overseeing various transformation initiatives and operational processes within the organization. His tenure at HSBC spans over eight years, during which he has contributed to the bank's operational efficiency and strategic transformation efforts.
Education and Expertise
Henry Pak earned his Bachelor's degree from the University of Winnipeg, where he studied from 2004 to 2008. His educational background provides him with a solid foundation in business principles, which he applies in his current role at HSBC. This academic experience complements his professional expertise in transformation and operations management.
Background
Before joining HSBC, Henry Pak gained diverse experience in the financial and technical support sectors. He worked at Convergys as an IT Technical Support specialist from 2006 to 2007. Following this, he held multiple positions at RBC, starting as a Customer Service and Sales Representative from 2008 to 2009, and then as a Credit Specialist from 2009 to 2011. This varied background has equipped him with a broad skill set relevant to his current managerial role.
Professional Experience at RBC
Henry Pak's professional journey at RBC included two significant roles. He first served as a Customer Service and Sales Representative for nine months, where he developed skills in client interaction and sales strategies. He then advanced to the position of Credit Specialist, where he worked for two years, focusing on credit assessment and customer financial solutions. These roles contributed to his understanding of customer needs and operational processes in the banking sector.