Hera Lee
About Hera Lee
Hera Lee is a CLM Analyst at HSBC Private Banking with over eight years of experience in the banking industry, focusing on customer handling, KYC, and compliance. She is multilingual, fluent in English, Cantonese, Mandarin, and basic Korean, and holds a Bachelor's degree in Business and Administration Management from De Montfort University.
Work at HSBC
Hera Lee has been employed at HSBC Private Banking since 2018, currently serving as a CLM Analyst. Prior to this role, she held various positions within HSBC, including Assistant Vice President in Customer Due Diligence for Global Standard Commercial Banking from 2017 to 2018, and Assistant Manager in Customer Due Diligence at HSBC Commercial Banking from 2016 to 2017. Her career at HSBC began with her role as an Assistant Manager at Commercial Banking from 2014 to 2016. This extensive experience at HSBC highlights her expertise in customer handling and compliance.
Education and Expertise
Hera Lee holds a Bachelor's degree in Business and Administration Management from De Montfort University. Her educational background complements her professional experience in the banking sector, where she has developed expertise in key areas such as customer due diligence, KYC, onboarding, AML, and compliance. This combination of education and practical experience equips her with the skills necessary for her current role in CLM analysis.
Background
Hera Lee began her career in the banking industry at 恒生銀行, where she worked as a Customer Service Manager in Business Banking for 11 months in 2014. Following this position, she joined HSBC Private Banking, where she progressed through various roles, gaining significant experience in customer service and compliance. Over her career, she has accumulated more than eight years of experience in the banking sector, primarily focused on customer handling and regulatory compliance.
Multilingual Capabilities
Hera Lee is fluent in multiple languages, including English, Cantonese, and Mandarin, and has basic proficiency in Korean. Her multilingual capabilities enhance her effectiveness in client interactions and facilitate communication in diverse environments. This skill set is particularly valuable in the banking industry, where understanding client needs across different cultural contexts is essential.
Communication Skills
Hera Lee demonstrates strong communication and interpersonal skills, which are crucial for effective client interaction and collaboration within teams. Her ability to engage with clients and colleagues alike contributes to her success in roles that require a high level of customer service and compliance oversight.