Hilary. Top
About Hilary. Top
Hilary is a Safe Guarding/KYC CDD Team Manager at HSBC Commercial Banking in Birmingham, United Kingdom, with over 20 years of experience in the banking sector. She has held various roles within HSBC since 2005 and has a background in customer service and administration.
Work at HSBC
Hilary has been employed at HSBC Commercial Banking since 2005, holding various positions over the years. She currently serves as the Safe Guarding/KYC CDD Team Manager in Birmingham, a role she has held since 2017. Prior to this, she worked as a Team Leader from 2005 to 2014 and as a Service Manager from 2014 onwards in Coventry. Her extensive experience at HSBC reflects her commitment to the banking sector and her expertise in customer service and compliance.
Education and Expertise
Hilary completed her secondary education at Lyng Hall Secondary School, where she studied Business and Customer Administration, achieving GCSEs. She furthered her education at a college, obtaining NVQ Level 3 and 4 in Customer Service and Managerial studies. Additionally, she holds a Greenbelt Six Sigma certification, indicating her proficiency in process improvement methodologies. Her educational background supports her roles in management and customer service within the banking industry.
Background
Before joining HSBC, Hilary worked at BT, where she held positions as a Credit Controller and a Customer Service Expert from 1993 to 1997. Her early career in telecommunications provided her with foundational skills in customer service and financial management. This experience contributed to her later success in the banking sector, where she has developed a strong understanding of customer needs and compliance requirements.
Career Progression
Hilary's career at HSBC reflects a steady progression through various roles. She began as a Customer Service Representative for a brief period in 2005 before moving into leadership roles. Her tenure as Team Leader lasted for nine years, followed by her role as Service Manager. Her current position as Safe Guarding/KYC CDD Team Manager showcases her advancement and expertise in managing compliance and customer due diligence processes.