Hosam Osman, Pmp, A CSI
About Hosam Osman, Pmp, A CSI
Hosam Osman is an Associate Director in Securities Services Account Management at HSBC in Dubai. He has extensive experience in client relationship management and has held various roles at HSBC since 2008, alongside a strong educational background in finance and project management.
Current Role at HSBC
Hosam Osman currently serves as the Associate Director of Securities Services Account Management at HSBC, a position he has held since 2023 in Dubai, United Arab Emirates. In this role, he manages client relationships across a diverse portfolio, including asset managers, insurance companies, public sector entities, and corporates. He is responsible for the rollout and adoption of client-facing technology and acts as an escalation point, ensuring that service coverage meets client needs.
Previous Experience at HSBC
Hosam Osman has an extensive history with HSBC, having worked in various roles since 2008. His positions include Account Manager from 2019 to 2023 in the United Arab Emirates, Client Services Manager from 2016 to 2019 in Egypt, and STA - Project Manager for Fund Accounting Onboarding in 2022. He also held roles such as STA - FX Manager in 2018, Account Administration & Finance Manager from 2013 to 2015, and Universal Teller from 2008 to 2010. His experience spans over a decade in multiple countries.
Education and Certifications
Hosam Osman has pursued various educational qualifications and certifications throughout his career. He is currently studying for a Master of Business Administration (MBA) at Edinburgh Business School, Heriot-Watt University, from 2022 to 2024. He has also completed a Certificate of ESG Investing from the CFA Institute in 2022, an Investment Operations Certificate from The Chartered Institute for Securities & Investment in 2021, and a Project Management course from the Egyptian Banking Institute in 2018.
Professional Development and Skills
Hosam has engaged in several professional development courses to enhance his skills. He completed a Client Service Excellence program at GP Strategies Corporation in 2017 and a Six Sigma course in 2009. He also studied Capital Markets & Financial Instruments at the House of Training Luxembourg and completed a Custody Service course at Misr for Central Clearing, Depository & Registry in 2016. His training in Presentation Skills and Project Management further supports his expertise in client service and project execution.
Industry Participation and Initiatives
Hosam Osman actively participates in industry and regulatory forums to promote client and market efficacy. He is involved in service improvement initiatives aimed at enhancing client experiences. His role includes proposing and promoting new product and service improvements, thereby fostering a client-centric culture within his organization.