Ian Billings
About Ian Billings
Ian Billings is the Digital Fraud Communications Manager at HSBC, where he has worked since 2019. He has extensive experience in digital fraud prevention and communication strategies, having held various roles at HSBC and first direct over the years.
Work at HSBC
Ian Billings has held multiple positions at HSBC, contributing significantly to various teams. He served as a Senior Customer Service Representative from 2007 to 2011, where he developed customer service skills. He then transitioned to the role of Senior Mortgage Associate from 2011 to 2014, focusing on mortgage-related services. In 2017, he took on the position of Digital Coach for 10 months, followed by a two-year tenure as Continuous Improvement Coach until 2019. Since 2019, he has been the Digital Fraud Communications Manager, where he has enhanced communication strategies to address digital fraud.
Education and Expertise
Ian Billings studied at Joseph Priestley College, where he earned a National Diploma in Information Technology from 2004 to 2007. His educational background laid the foundation for his career in the financial services sector. He possesses expertise in digital fraud prevention and communication strategies, which he has applied throughout his career, particularly in his current role at HSBC.
Background
Ian Billings has a strong background in the financial services industry, particularly in roles focused on customer service and digital fraud prevention. His career at HSBC spanned over a decade, during which he progressed through various positions that enhanced his skills in communication and team management. His experience at first direct as a Technical Team Lead further solidified his technical and leadership capabilities.
Achievements in Digital Fraud Prevention
In his role as Digital Fraud Communications Manager at HSBC, Ian Billings has a proven track record of enhancing digital fraud communication processes. Since 2019, he has developed and managed strategies aimed at combating digital fraud, demonstrating his commitment to improving security measures within the financial services sector.