Ian Mac Phail. Ba(hons),AI Ca,
About Ian Mac Phail. Ba(hons),AI Ca,
Ian Mac Phail is a Corporate Onboarding & Customer Due Diligence/KYC Manager at HSBC, where he has worked since 2016. He holds a BA (Hons) in Business Management and multiple certifications in anti-money laundering and customer due diligence.
Work at HSBC
Ian Mac Phail has been employed at HSBC since 2016, currently holding the position of Corporate Onboarding & Customer Due Diligence/KYC Manager in London, United Kingdom. His role involves enhancing the onboarding process for corporate clients and ensuring compliance with regulatory standards. He has extensive experience managing complex KYC processes and has contributed to the development of strategies that streamline customer due diligence processes, improving efficiency and customer satisfaction. Prior to his current role, he held various positions at HSBC, including Senior Customer Service Officer, Relationship Officer, Business Specialist, and Local Business Manager.
Education and Expertise
Ian Mac Phail has a strong educational background in business and compliance. He earned a BA (Hons) in Business Management from Staffordshire University in 2008. He also holds an HND and AVCE in Business from Stafford College. His professional qualifications include an International Diploma in Anti-Money Laundering and an ICA Certificate in Anti Money Laundering and Sanctions Compliance from the International Compliance Association. Additionally, he obtained a Certificate in Business Banking & Conduct from IFS University College. His education has equipped him with the expertise necessary for his role in compliance and customer due diligence.
Background
Ian Mac Phail began his career at HSBC in 2008 as a Customer Service Officer, where he worked for three years. He progressed through various roles, including Business Specialist and Local Business Manager, before becoming a Relationship Officer in 2015. He also served as Social Secretary for the BSAC 49 Branch from 2015 to 2016. His diverse experience within HSBC has provided him with a comprehensive understanding of customer service and compliance processes.
Achievements
Throughout his career, Ian Mac Phail has made significant contributions to HSBC's compliance efforts. He has been instrumental in enhancing the corporate onboarding process, ensuring adherence to regulatory standards. His management of complex KYC processes has been crucial in maintaining HSBC's compliance with international regulations. Ian has also played a key role in developing strategies that improve customer due diligence processes, which have led to increased efficiency and customer satisfaction.