Ibrahim Hafez Ragab
About Ibrahim Hafez Ragab
Ibrahim Hafez Ragab is a Customer Experience Manager at HSBC in Cairo, Egypt, with over 11 years of experience in enhancing customer service and engagement. He has a background in accounting and finance and has previously served as Sales and Service Lead at HSBC, demonstrating a strong ability to foster team motivation and improve service delivery.
Work at HSBC
Ibrahim Hafez Ragab has been employed at HSBC since 2013, currently serving as the Customer Experience Manager in Cairo Governorate, Egypt. His role involves enhancing customer interactions and ensuring service excellence. Prior to this position, he worked as the Sales and Service Lead at HSBC for five years, from 2008 to 2013, at the Maadi Branch and Corniche Maadi Branch. His experience at HSBC has allowed him to develop a strong understanding of customer service dynamics within the banking sector.
Education and Expertise
Ibrahim Hafez Ragab completed his education at Emirates Private School, where he achieved IGCSE qualifications from 1994 to 1998. He furthered his studies at Ain Shams University, obtaining a Bachelor's degree in Accounting and Finance between 1998 and 2002. His academic background provides a solid foundation for his professional expertise, particularly in Voice of the Customer (VoC) programs, which focus on analyzing customer feedback to enhance service delivery.
Background
Ibrahim Hafez Ragab has a background in customer service and team management, with a focus on fostering staff engagement and recognition. His approach to leadership emphasizes creating a motivated and high-performing team environment. His extensive experience in the banking sector has equipped him with skills in root cause analysis, enabling him to identify and address the underlying reasons for customer complaints and service issues.
Achievements
Throughout his career, Ibrahim Hafez Ragab has demonstrated a strong track record in assessing and improving ineffective processes. His initiatives have driven effective solutions aimed at enhancing the overall customer experience. His expertise in customer feedback analysis and process improvement has contributed to the development of modern and audience-appropriate brand images within the organizations he has worked for.