Imelda Engeline Noenoehitoe
About Imelda Engeline Noenoehitoe
Imelda Engeline Noenoehitoe serves as the Senior Vice President of Strategy and Business Implementation at HSBC, where she has worked since 2017. She possesses extensive experience in banking, having held senior roles at various institutions, including Rabobank and Bank Danamon Indonesia, and specializes in strategy planning, project management, and change management.
Current Role at HSBC
Imelda Engeline Noenoehitoe serves as the Senior Vice President of Strategy and Business Implementation at HSBC. She has held this position since 2017, contributing to the bank's strategic initiatives and business operations in London, Greater London, United Kingdom. Her role involves overseeing the implementation of business strategies and ensuring alignment with the organization's goals.
Previous Experience at HSBC
Prior to her current role, Imelda worked at HSBC Retail Banking and Wealth Management as the Senior Vice President Head of Contact Center from 2016 to 2017 in London. In this capacity, she managed customer service operations and improved service delivery within the contact center, enhancing customer engagement and satisfaction.
Professional Background in Banking
Imelda has extensive experience in the banking sector, having worked at Rabobank in various senior roles. She served as Senior Vice President Head of Sales-service Management and Branch Optimization from 2009 to 2010 in Utrecht, and as Vice President Head of Product and Services from 2007 to 2009. Her experience includes a focus on optimizing sales and service processes within banking operations.
Education and Expertise
Imelda studied at the University of Indonesia, where she focused on Economics, Management, and Finance. Her academic background supports her expertise in strategy planning and project management. She has developed a holistic approach to these areas, particularly in dynamic organizations undergoing significant changes such as mergers and acquisitions.
Long-term Experience in Banking
Imelda's career in banking began at Bank Danamon Indonesia, where she worked in Special Project Management from 1995 to 2007 in Jakarta. She also held the position of Senior Vice President Head of Business Services at Bank Ekonomi, a member of the HSBC Group, from 2014 to 2016. Her long-term experience spans various aspects of banking, including risk management and business services.